jlmk Privacy Policy

When you create an account on jlmk, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect identity verification documents when required under Philippine regulations, such as a government-issued ID, to confirm that you meet the legal age requirement for gaming. During your sessions on the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session timestamps — this helps us maintain platform security and improve your experience. Transaction records are stored securely for every deposit and withdrawal you make, including the amount, method, date, and reference number, as required by financial compliance standards. If you contact our support team, we retain records of that communication to help resolve any follow-up queries efficiently. We do not collect sensitive personal information beyond what is strictly necessary to operate a licensed gaming platform in the Philippines.

The personal data we collect is used primarily to operate and maintain your jlmk account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our licensing obligations. We use your contact details to send you important account notifications such as login alerts, transaction confirmations, and security updates — these communications are essential to the service and cannot be opted out of entirely. Your gameplay data and session history help us personalise your experience on the platform, surface relevant game recommendations, and ensure that our slot and live casino offerings remain well-suited to Filipino players. Technical and device data is used to detect and prevent fraudulent activity, protect against unauthorised account access, and maintain the overall integrity of the platform. We may use aggregated, anonymised data for internal analytics and product improvement purposes; this data cannot be used to identify you individually. jlmk will never use your personal information to make automated decisions that have a significant legal or financial impact on you without your knowledge.

jlmk does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — your data is not a product. We may share limited personal data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; all such partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required by Philippine law, a court order, or a regulatory authority to disclose your personal information; in such cases, we will comply with our legal obligations while taking reasonable steps to notify you where permitted. If jlmk undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, which will be bound by the same privacy commitments set out in this policy. We do not share your data with advertisers or analytics platforms that track you across other websites. Any third-party tools embedded in the platform — such as game providers — operate under their own privacy terms, and we recommend reviewing those where applicable.

We protect your personal data using industry-standard security measures, including SSL/TLS encryption for all data transmitted between your device and our servers, as well as encrypted storage for sensitive account information at rest. Access to personal data within jlmk is restricted to authorised personnel only, and all staff with data access are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to ensure our systems remain resilient against emerging threats. Your account data is retained for as long as your account remains active and for a minimum period thereafter as required by Philippine financial and gaming regulations. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or for the resolution of outstanding disputes. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine authorities in accordance with applicable data protection law.

As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no lawful basis for continued retention. You may also request a copy of your personal data in a portable format, or object to certain types of processing such as direct marketing communications. To exercise any of these rights, please reach out to our support team through the contact details provided on the FAQ page, and we will respond within the timeframe required by applicable law. You have the right to withdraw your consent to optional data processing at any time without affecting the lawfulness of processing that took place before withdrawal. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. jlmk is committed to honouring these rights promptly and transparently, because we believe that trust is the foundation of a long-term relationship with every Filipino player on our platform.